At Spring Labs, we’re building a unified platform that powers end-to-end workflow automation for customer support and compliance teams in financial services. Our AI-native system interprets customer intent, understands regulatory nuance, and orchestrates complex processes through configurable automation — helping banks and fintechs scale service, reduce manual work, and stay audit-ready without adding headcount.

We’re looking for a Senior Backend Engineer who can own core services end-to-end: ingestion, processing, orchestration, and delivery at scale. You’ll work closely with product, data science, and infra to evolve a system that processes high-volume, high-stakes customer interaction data—reliably and fast.

If you're passionate about tackling complex problems with a team of accomplished professionals, and the opportunity to learn from domain experts excites you, we’d love to hear from you!

What you’ll do

• Design, build, and operate backend services and APIs that power Spring Labs’ core platform
• Own data ingestion and processing pipelines (batch + real-time) for large, messy, multi-source datasets
• Productionize machine-learning workflows by integrating models into backend systems with clear contracts, monitoring, and rollback paths
• Design and maintain scalable service architectures (APIs, workers, queues, schedulers)
• Improve system reliability through better testing, observability, error handling, and automation
• Partner closely with data science to turn experiments into durable, production-grade systems
• Influence architecture decisions and set backend engineering standards as the platform scales

About you

• 3+ years of professional software engineering experience, with a strong backend focus
• Strong proficiency in Python; experience with distributed systems is a plus
• Hands-on experience designing and maintaining RESTful APIs and backend services
• Experience working with data pipelines and processing frameworks
• Exposure to event-driven systems, queues, or workflow engines
• Comfortable deploying and operating services in production (monitoring, debugging, scaling)
• Familiarity with databases (relational and/or NoSQL) and data modeling
• Experience integrating ML/LM models into production systems
• Strong engineering judgment—knows when to build, refactor, or simplify
• Comfortable using AI-assisted and agentic coding tools as a force multiplier—to accelerate development, improve code quality, and explore solutions faster, while maintaining strong engineering judgment and ownership of the final output.

Perks

• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Paid Time Off
• Paid Sick Leave
• Maternity & Paternity Leave
• Family Savings Account
• Dependent Care Savings Account
• Life Insurance
• 401(k)
• Employee Discount Program

Diversity, Inclusion, and Equity

Spring Labs is committed to diversity, inclusion, and equality in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other basis protected by applicable law. Additionally, Spring Labs participates in the E-Verify program, as required by law.

Spring Labs is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

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